Privacy Policy

Effective Date: January 1, 2024
 

IXM MEDIA LLC stands as a leading force in music-based entertainment, offering essential services to music artists, creative visionaries, and entrepreneurs within the music industry. In a constantly changing digital environment, our unwavering focus on innovation fuels the creation of new services, platforms, and business models for music and related content distribution, enhancing creativity and opening up fresh commercial opportunities.

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As part of our commitment, IXM MEDIA LLC manages various websites, applications, digital products, stores, and related services (collectively referred to as "Apps" in this privacy policy) to provide innovative and interactive ways for our artists to engage with their fans.

This privacy policy outlines IXM MEDIA LLC's data practices, including the collection, use, and sharing of data through Apps that are governed by this privacy policy. It also details the options and rights you have to control these data practices.

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WHO WE ARE Apps governed by this privacy policy are managed by IXM MEDIA LLC, located at 201 Rainbow Drive, Ste 10137, Livingston TX, 77399. For the purposes of this policy, references to "IXM MEDIA LLC," "we," and "our" refer to this entity, which acts as a data controller responsible for processing personal data via the Apps in line with relevant privacy and data protection laws.

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Other entities contracted by IXM MEDIA LLC may receive or process data in connection with App operations. Each of these entities will make separate disclosures in compliance with this privacy policy where applicable. Apps may also be managed on behalf of entities, artists, and/or partners who may process personal data in relation to the Apps. In such cases, we will identify the relevant third parties within the Apps or at the point of data collection.

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CONTACT US

For questions or comments regarding this privacy policy, our data practices, or requests related to your privacy rights, you may submit inquiries by contacting us at the address above. Requests concerning our data practices can only be addressed through our address.

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For all non-privacy-related inquiries, please reach out to IXM MEDIA LLC at the above address.

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What may be collected:

Information you choose to provide through the App or via other interactions with IXM MEDIA LLC, such as email, social media, SMS, phone calls, or other methods, including:

·    your name,

·    country of residence,

·    email address,

·    phone number,

·    login credentials, including specific social media profile details if you sign in with a social media account,

·    gender,

·    age or date of birth,

·    payment card details,

·    billing and/or shipping address,

·    clothing sizes or similar physical attributes,

·    personal description,

·    photographs or images,

·    comments.

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How it is collected, where applicable:

·    Forms you complete on our App, including signing up for direct marketing, creating an account, performing searches, or linking a social media account,

·    Communication with us (emails, phone transcripts, or otherwise);

·    Purchases or orders made on the App;

·    Participation in forums, chats, or other social media features on the App;

·    Entering a contest, promotion, or survey;

·    Reporting a problem on the App or requesting support.

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Information collected through your use of an App:

·    IP address and network details,

·    location (based on IP lookup),

·    user agent string including browser and OS version,

·    language and time zone,

·    identifiers set by cookies or similar tracking methods (see cookies disclosure below),

·    unique device identifiers and hardware version,

·    page load times,

·    download or content errors,

·    page interaction details (such as scrolling, clicks, and mouse-overs, visit duration, pages viewed),

·    methods used to navigate away from the page.

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VISITING OUR APP OR INTERACTING WITH US

Information collected from third parties:

·    name,

·    age or birthdate,

·    address,

·    phone number,

·    gender,

·    household income,

·    device OS,

·    brand preferences,

·    consumer profile category,

·    music intent scores,

·    music concert spending category,

·    music genre preferences.

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Consistent with applicable laws, we may match and supplement information you provide, such as your email address or phone number.

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HOW YOUR INFORMATION MAY BE UTILIZED

We may use the data we collect to:

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• Respond to requests and/or inquiries, including customer support questions. • Fulfill orders, process payments, and provide updates regarding orders. • Send requested marketing communications via email, SMS, or direct messages. • Promote our products or third-party products that we believe may interest you. • Create user segments with similar characteristics for ad targeting or generating lookalike audiences. • Manage, measure, and audit online advertisements. • Build user profiles to understand your interests, create marketing or advertising segments, and predict potential sales, marketing, or advertising outcomes. • Train AI or machine learning models for analyzing or predicting sales, marketing, or advertising outcomes. • Customize and improve our Apps, products, and services. • Administer promotions, contests, or sweepstakes. • Operate and manage our Apps, including troubleshooting, data analysis, testing, research, statistics, and other internal operations. • Manage your access to our Apps, including notifying you of any changes to the Apps. • Analyze App usage. • Secure our Apps and prevent fraud or illegal activities. • Resolve disputes and/or enforce our agreements. • Comply with legal and regulatory obligations.

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HOW YOUR INFORMATION MAY BE SHARED

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In accordance with applicable laws, we may share information about you with third parties for the purposes described above, including:

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• Our affiliates and potential joint venture partners. • Our business partners, suppliers, agents, and subcontractors who provide services on our behalf. • Relevant IXM MEDIA LLC artists and/or their representatives. • Other users when you post comments or contribute content to an App. • Advertisers, advertising networks, and social networks. • As part of an actual or potential corporate sale, merger, acquisition, or other transfer of all or part of IXM MEDIA LLC. • In response to a subpoena, court order, government inquiry, or other legal process, or as required by law, to protect our rights or the rights of third parties, or to safeguard the safety or security of any person or entity. • With your consent or as otherwise disclosed at the time of data collection or sharing.

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STORAGE AND RETENTION OF INFORMATION

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We will retain the data we collect in line with applicable laws and as reasonably necessary for our processing purposes as outlined in this privacy policy. This includes resolving disputes, enforcing agreements, securing the Apps, and meeting legal obligations. Once personal data is no longer needed for our purposes, we will either delete it or anonymize it.

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We will also take steps to ensure that the information we collect is handled securely and in compliance with this Privacy Policy. We have implemented technical and organizational measures designed to protect the data we collect. However, it is important to recognize that the transmission of information over the Internet is not entirely secure. While we will take every precaution to safeguard the data we collect, we cannot guarantee its complete security.

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DIGITAL ADVERTISING

We work with third-party partners to facilitate targeted advertising on third-party social media platforms, websites, and mobile apps. These entities collect data through our Apps to target users and deliver advertisements. Some of these ads may be personalized, tailored to your interests based on the information these entities gather or receive about your App usage and your activity on third-party sites and apps over time. This process is conducted through the use of cookies and other tracking technologies.

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For more information about targeted advertising and how to opt out of targeted advertising by companies participating in the DAA self-regulatory program, please visit the DAA WebChoices tool at www.aboutads.info. If you delete your cookies or use a different browser or mobile device, you may need to renew your opt-out preferences through the DAA WebChoices tool.

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To opt out of targeted advertising in mobile apps by companies participating in the DAA’s AppChoices program, you can download the AppChoices app onto your device from https://youradchoices.com/appchoices. Additionally, you can limit data collection and usage by third parties for targeted advertising through your mobile device settings, where available. Please be aware that opting out will not remove advertising from your browser or apps, but it may decrease the relevance of the ads to your interests.

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CHILDREN

Our Apps are not intended for children (as defined by local law), and IXM MEDIA LLC does not knowingly collect information from children (as defined by local law) without parental consent, except where permitted by applicable laws.

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​YOUR RIGHTS

You may have specific rights related to our processing of your personal data. These rights may include access to, correction, erasure, and/or portability of your personal data. You can exercise these rights by contacting us as described in the “Contact” section. We may implement verification procedures to confirm your identity before processing your request. The verification methods may vary depending on the risk assessment for the individual and may involve confirming access to the relevant email account, providing a government-issued ID or other identification documents, or supplying other account details or information that validate a legitimate request.

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In line with applicable law, you may also have the right to file a complaint with a supervisory authority if you believe our processing of your personal data violates applicable law.

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For more detailed information on rights related to data processing of European data and personal data of residents in California, Colorado, Virginia, Connecticut, and Utah, please refer to US State and European Rights at the relevant governmental websites.

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CHANGES TO OUR PRIVACY POLICY

Any significant changes to our privacy policy will be posted here. We encourage you to check back regularly for updates or revisions to our privacy policy.

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COOKIES

Our Apps use cookies and similar technologies to enhance your experience and support targeted advertising. For the purposes of this Cookies Policy, we use the term "cookies" to include cookies and other similar technologies, such as scripts, plug-ins, tags, device fingerprints, Local Stored Objects, beacons, and pixels.

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To obtain additional information about the cookies and other tracking technologies we use, their purposes, and to make certain choices regarding cookies, please use the cookie choices tools available on our Apps.

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Most web browsers are set by default to accept cookies. However, if you wish to decline or delete any cookies (or similar technologies), please refer to your web browser's help and support section for instructions on blocking or deleting cookies. It's important to note that disabling or deleting cookies may limit your ability to fully use certain features of our App, including specific personalized features.

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For comprehensive guidance on managing cookies, please visit www.allaboutcookies.org or consult www.youronlinechoices.eu, which provides additional information on behavioral advertising and online privacy.